Warrantee
Because we want you to be happy with your purchase, we offer a 30 day
money back warrantee, subject to the terms and conditions outlined
below. We make no claims, expressed or implied, as to the suitability
of any of our products as to any purpose you may have.
Manufacture's Guarantees
Kromski spinning and weaving products carry a five year guarantee
against defects in materials and workmanship. Louet products are
covered by a one year guarantee against defects in materials and
workmanship. Leclerc looms are covered by a one year guarantee against
defects in materials and workmanship.
Items Damaged In Shipment
Should your purchase arrive damaged make sure the carrier makes a note
of it. In the event you have hidden damage, report it to the carrier
as soon as possible, be sure to save all boxes and packaging materials
as they may want to inspect them. We will work to help you make things
right. We reserve the right to replace or repair any damaged parts.
Returns: Terms & Conditions
The following must be observed when returning an item:
All items must be returned in original, resaleable condition. Any
item returned that is not in resaleable condition will be returned to
you at your expense.
Items must be returned in the original carton(s) and include all
original parts, assembly instructions, packing materials, and receipt.
Any items that may have been included at no charge with the purchase
must also be returned. If they are not returned you will be charged
the suggested retail for the item.
The following items will not be accepted for return: unfinished
items that have had a finish applied to them, items that are shipped
with unglued parts that are then glued by the customer, books, and
floor looms.
You are responsible for return shipping.
Returns must be shipped by a carrier that offers package tracking.
All returns must be insured in full, if the item is not insured then
you will be responsible for any loss or damage during shipment.
Returns for reasons other than our error are subject to a 15%
restocking fee.
If we gave you free shipping on your order, the shipping charge we
paid will be deducted from your refund.
Email us before shipping to get a return shipping address and return
authorization number (RMA). Any products returned without a return
authorization number will be refused and returned at your expense. Our
email address is
desimpson@cyberfyber.com
Refused Orders
In the event you refuse an order upon delivery, the following
conditions apply.
You will be responsible for all shipping charges and any penalties
applied to us by our vendors.
You will be subject to a 20% restocking fee. |
